Is the Mercedes-Benz GLE high maintenance?
By CarWhere Research · Updated
Mercedes-Benz doesn't publish service prices, so we don't put a dollar figure on the GLE (AAA's mainstream medium SUV (4WD) average, for context, is $1,769 a year). NHTSA holds 477 owner complaints for the GLE, with 2 model years flagged in our years-to-avoid analysis; we don't have the sales data to turn that into a per-1,000 rate.
Verdict
Not priced
no OEM prices
Per year
Not priced
5 years
—
75,000 miles
NHTSA complaints
477
total on file
GLE maintenance cost: 5 and 10 years
Mercedes-Benz doesn't publish service prices, and AAA's benchmark is built from top-selling mainstream models, so applying it to a Mercedes-Benz would understate the cost. We don't put a dollar figure on it. For scale only: AAA's 2025 benchmark for mainstream medium SUV (4WD) models is $1,769 a year (11.79¢ a mile), and the all-vehicle average is $1,656. The best predictors of what you'll spend are the factory schedule below, the length of any included maintenance and the complaint record.
How the verdict is set: Two inputs. Cost: the estimate against AAA's $1,656 all-vehicle average (more than 3% under counts in the car's favor, more than 3% over against it). Complaints: NHTSA owner complaints per 1,000 sold against the median of every model in our study (0.48); well under the median helps, well over hurts, roughly double or more hurts twice as much. Both low = "No"; both high = "Yes". Models without a dollar estimate get no verdict.
GLE service schedule highlights
From Mercedes-Benz's documents for the GLE:
- No model-specific OEM schedule opened; brand Service A/B and prepaid 'All Models' grid apply.
Source: Mercedes-Benz Star Prepaid Maintenance brochure (2025)
Oil changes
Normal service: Alternating Service A / Service B. First service (A) at approx. 10,000 miles or 1 year; Service B approx. 20,000 miles or 1 year after the previous service; thereafter approx. every 20,000 miles or 2 years. Prepaid plans are built on 1 year/10,000-mile visits unless the Maintenance Booklet says otherwise.
Oil: Mercedes-Benz approved motor oil (synthetic per prepaid brochure); specific grade not stated on sources opened.
Source: Mercedes-Benz Service & Maintenance (Service A / Service B)
Included maintenance
No complimentary scheduled maintenance confirmed for new Mercedes-Benz vehicles. No complimentary maintenance for gasoline models on mbusa.com; only EQ electric models get an integrated service package (up to 2 years; brochure says the 20K interval is complimentary for EQS). Maintenance otherwise sold as Prepaid / Premier Prepaid / Star Prepaid plans (prices not published; dealer quotes).
Mercedes-Benz factory schedule
| Interval | Service items | Source |
|---|---|---|
| Service A (approx. 10,000 mi / 1 yr first visit) |
| Mercedes-Benz Service & Maintenance (Service A / Service B) |
| Service B (approx. 20,000 mi / 1 yr after previous) |
| Mercedes-Benz Service & Maintenance (Service A / Service B) |
| Every 10,000 mi / 1 yr (prepaid plan grid, all models) |
| Mercedes-Benz Star Prepaid Maintenance brochure (2025) |
| 20,000 and 40,000 mi (prepaid plan grid) |
| Mercedes-Benz Star Prepaid Maintenance brochure (2025) |
Common GLE problems (NHTSA data)
NHTSA holds 477 owner complaints for the GLE, with 2 model years flagged in our years-to-avoid analysis; we don't have the sales data to turn that into a per-1,000 rate.
- 477 owner complaints on file with NHTSA across all GLE model years.
- Most-reported systems: electrical system (855), powertrain / transmission (174).
- Model years flagged in our years-to-avoid analysis: 2020, 2022.
- Best-rated years: 2019.
Complaints measure problems owners reported to the government, not repair bills: a high count signals more unscheduled repairs, which AAA's category benchmark doesn't adjust for. GLE years to avoid →
How the GLE compares in its AAA category (medium SUV (4WD))
Same AAA category means the same dollar benchmark, so the complaint rate is what separates them. Luxury models aren't priced.
| Model | Est. per year | Complaints / 1,000 sold | Verdict |
|---|---|---|---|
| Mercedes-Benz GLE | Not priced | — | Not priced |
| Toyota Highlander | $1,769 | 0.393 Above average | About average |
| Chevrolet Tahoe | $1,769 | 0.517 Average | Somewhat — above average |
| Hyundai Santa Fe | $1,769 | 0.552 Average | Somewhat — above average |
| Jeep Grand Cherokee | $1,769 | 0.592 Below average | Somewhat — above average |
| Ford Explorer | $1,769 | 0.918 Below average | Yes — higher than most |
| Honda Pilot | $1,769 | 1.07 Worst | Yes — higher than most |
| Jeep Wrangler | $1,769 | 1.12 Worst | Yes — higher than most |
| Kia Sorento | $1,769 | 1.29 Worst | Yes — higher than most |
| Toyota 4Runner | $1,769 | — | Somewhat — above average |
| Honda Odyssey | $1,769 | — | Somewhat — above average |
| Hyundai Palisade | $1,769 | — | Somewhat — above average |
| Kia Telluride | $1,769 | — | Somewhat — above average |
| Subaru Ascent | $1,769 | — | Somewhat — above average |
| Ford Bronco | $1,769 | — | Somewhat — above average |
| Chevrolet Traverse | $1,769 | — | Somewhat — above average |
| Volkswagen Atlas | $1,769 | — | Somewhat — above average |
| Porsche Cayenne | $2,168 | — | Yes — higher than most |
| Lexus RX | Not priced | 0.202 Best | Not priced |
| Acura MDX | Not priced | 1.21 Worst | Not priced |
| BMW X5 | Not priced | — | Not priced |
| Audi Q7 | Not priced | — | Not priced |
| Land Rover Range Rover | Not priced | — | Not priced |
| Land Rover Range Rover Sport | Not priced | — | Not priced |
| Volvo XC90 | Not priced | — | Not priced |
| Genesis GV80 | Not priced | — | Not priced |
| Cadillac Escalade | Not priced | — | Not priced |
| Lincoln Aviator | Not priced | — | Not priced |
| Lincoln Nautilus | Not priced | — | Not priced |
| Lincoln Navigator | Not priced | — | Not priced |
Frequently asked questions
Is the GLE high maintenance?
Mercedes-Benz doesn't publish service prices, so we don't put a dollar figure on the GLE (AAA's mainstream medium SUV (4WD) average, for context, is $1,769 a year). NHTSA holds 477 owner complaints for the GLE, with 2 model years flagged in our years-to-avoid analysis; we don't have the sales data to turn that into a per-1,000 rate.
Is the GLE expensive to maintain?
Mercedes-Benz doesn't publish service prices, and AAA's benchmark is built from top-selling mainstream models, so applying it to a Mercedes-Benz would understate the cost. We don't put a dollar figure on it.
How often does the GLE need an oil change?
Mercedes-Benz's published oil-change interval: alternating Service A / Service B. First service (A) at approx. 10,000 miles or 1 year; Service B approx. 20,000 miles or 1 year after the previous service; thereafter approx. every 20,000 miles or 2 years. Check your owner's manual for your engine; severe-service intervals are shorter.
What is the cheapest Mercedes-Benz to maintain?
Mercedes-Benz doesn't publish service prices and none of its models are in our per-1,000-sold complaint study, so we don't name a cheapest model.
What GLE years should I avoid?
Our NHTSA years-to-avoid analysis flags 2020, 2022. NHTSA holds 477 owner complaints for the GLE, with 2 model years flagged in our years-to-avoid analysis; we don't have the sales data to turn that into a per-1,000 rate.
Related
Sources and method
Dollar figures: none — not published by the manufacturer. Schedule, oil interval and included maintenance: Mercedes-Benz's own documents, linked by row. Complaints: NHTSA's public complaint database, divided by published U.S. sales (CarWhere analysis).
- Your Driving Costs 2025 (brochure: cost per mile by vehicle category) — AAA (maintenance cents per mile by category)
- Your Driving Costs 2025 fact sheet (methodology) — AAA (what the maintenance line includes)
- NHTSA vehicle owner complaints database — National Highway Traffic Safety Administration (complaints per 1,000 sold is a CarWhere calculation)
- Mercedes-Benz Service & Maintenance (Service A / Service B) — Mercedes-Benz (opened 2026-11-06)
- Mercedes-Benz Prepaid Maintenance — Mercedes-Benz (opened 2026-11-06)
- Mercedes-Benz Star Prepaid Maintenance brochure (2025) — Mercedes-Benz (opened 2026-11-06)