2023–2025 Mercedes-Benz & Mercedes-Maybach (16 models) Electrical System Recall 24V372000 (Mercedes-Benz 2024060002)

NHTSA recall 24V372000 (Mercedes-Benz recall 2024060002) covers about 14,912 2023–2025 Mercedes-Benz & Mercedes-Maybach (16 models) vehicles (electrical system), filed with NHTSA May 28, 2024. There is no do-not-drive or park-outside advisory.

Source: NHTSA campaign 24V372000 · Data as of Nov 6, 2026 · By CarWhere Research

14,912
vehicles affected (potential)
2023–2025
model years
May 28, 2024
filed with NHTSA
None
NHTSA advisory

What's recalled

Component: Electrical system (propulsion system, traction battery, management system/energy control module (bms/becm), software)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

The risk

A sudden loss of drive power increases the risk of a crash.

The remedy and its status

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Status: NHTSA lists Jul 5, 2024 as the owner-notification date for this campaign.

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Mercedes-Benz recall number 2024060002

NHTSA lists the manufacturer's own recall number for 24V372000 as 2024060002. Owner letters and dealer service departments often use this code, so a search for "2024060002 recall" refers to the same campaign.

Affected models and years

Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.

VehicleModel yearsMore
Mercedes-Benz Amg Eqe 53 4MATIC2024—
Mercedes-Benz Amg Eqe SUV 53 4MATIC2024–2025—
Mercedes-Benz Amg Eqs 53 4MATIC2024—
Mercedes-Benz Eqe 350 4MATIC2024—
Mercedes-Benz Eqe 350+2024—
Mercedes-Benz Eqe 5002024—
Mercedes-Benz Eqe SUV 350 4MATIC2023–2025—
Mercedes-Benz Eqe SUV 350+2023–2025—
Mercedes-Benz Eqe SUV 500 4MATIC2023–2025—
Mercedes-Benz Eqs 450+2024—
Mercedes-Benz Eqs 5802024—
Mercedes-Benz Eqs SUV 450 4MATIC2023–2025—
Mercedes-Benz Eqs SUV 450+2023–2025—
Mercedes-Benz Eqs SUV 580 4MATIC2023–2025—
Mercedes-Benz Redundant Eqs 4502024—
Mercedes-Maybach Eqs SUV 680 4MATIC2024–2025—

Key dates

Report filed with NHTSA
May 28, 2024
Owner notification
Jul 5, 2024
Build dates covered
Feb 1, 2023 to May 11, 2024
Recall initiated by
the manufacturer
Filed by
Mercedes-Benz USA, LLC

Check your VIN for 24V372000

  1. Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
  2. Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
  3. If 24V372000 is open, call any Mercedes-Benz dealer's service department and give them the recall number (24V372000 or 2024060002). The repair is free.

Not sure of the exact model or year? Decode it first with the free VIN decoder.

Frequently asked questions

What is recall 24V372000?

NHTSA recall 24V372000 (Mercedes-Benz recall 2024060002) covers about 14,912 2023–2025 Mercedes-Benz & Mercedes-Maybach (16 models) vehicles (electrical system), filed with NHTSA May 28, 2024. There is no do-not-drive or park-outside advisory. It covers certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles.

Is it safe to drive a vehicle with recall 24V372000?

NHTSA's record for 24V372000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "A sudden loss of drive power increases the risk of a crash." Get the free repair as soon as it is available for your vehicle.

How do I know if my vehicle is affected by 24V372000?

Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Mercedes-Benz dealer to check it.

What is the fix for recall 24V372000, and is it free?

NHTSA's record says: "Dealers will update the battery management system software, free of charge." NHTSA lists Jul 5, 2024 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.

What is the Mercedes-Benz recall number for 24V372000?

NHTSA lists the manufacturer's own recall number as 2024060002. Dealers and owner letters often use that code (2024060002) instead of the NHTSA campaign number 24V372000.

Sources and method

  • NHTSA recall record for 24V372000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
  • "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
  • Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.

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