2019–2021 Mercedes-Benz (35 models) Backup Camera / Back-Over Prevention Recall 21V354000 (Mercedes-Benz 2021050012)

NHTSA recall 21V354000 (Mercedes-Benz recall 2021050012) covers about 343,191 2019–2021 Mercedes-Benz (35 models) vehicles (backup camera / back-over prevention), filed with NHTSA May 14, 2021. There is no do-not-drive or park-outside advisory.

Source: NHTSA campaign 21V354000 · Data as of Nov 6, 2026 · By CarWhere Research

343,191
vehicles affected (potential)
2019–2021
model years
May 14, 2021
filed with NHTSA
None
NHTSA advisory

What's recalled

Component: Backup camera / back-over prevention (sensing system, camera)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

The risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

The remedy and its status

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Status: NHTSA lists Jun 28, 2021 as the owner-notification date for this campaign.

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Mercedes-Benz recall number 2021050012

NHTSA lists the manufacturer's own recall number for 21V354000 as 2021050012. Owner letters and dealer service departments often use this code, so a search for "2021050012 recall" refers to the same campaign.

Affected models and years

Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.

VehicleModel yearsMore
Mercedes-Benz A 2202019–2021—
Mercedes-Benz Amg A352020–2021—
Mercedes-Benz Amg CLA352020–2021—
Mercedes-Benz Amg CLA452020–2021—
Mercedes-Benz Amg CLS532021—
Mercedes-Benz Amg E532021—
Mercedes-Benz Amg E63S2021—
Mercedes-Benz Amg GLA352021—
Mercedes-Benz Amg GLA452021—
Mercedes-Benz Amg GLB352021—
Mercedes-Benz Amg GLC432020–2021—
Mercedes-Benz Amg GLC632020–2021—
Mercedes-Benz Amg GLE532021—
Mercedes-Benz Amg GLE63 S2021—
Mercedes-Benz Amg GLS632021—
Mercedes-Benz Amg GT432021—
Mercedes-Benz Amg GT532021—
Mercedes-Benz Amg GT632021—
Mercedes-Benz Amg GT63S2021—
Mercedes-Benz Cla 2502020–2021—
Mercedes-Benz Cls 4502021—
Mercedes-Benz E 3502021—
Mercedes-Benz E 4502021—
Mercedes-Benz Gla 2502021—
Mercedes-Benz Glb 2502020–2021—
Mercedes-Benz GLC 3002020–2021All GLC 300 recallsYears to avoid
Mercedes-Benz GLC 350 E2020—
Mercedes-Benz GLE 3502020–2021All GLE 350 recallsYears to avoid
Mercedes-Benz GLE 4502020–2021—
Mercedes-Benz GLE 5802020–2021—
Mercedes-Benz Gls 4502020—
Mercedes-Benz Gls 580 4MATIC2020—
Mercedes-Benz GLS4502021—
Mercedes-Benz GLS5802021—
Mercedes-Benz Maybach GLS6002021—

Key dates

Report filed with NHTSA
May 14, 2021
Owner notification
Jun 28, 2021
Recall initiated by
the manufacturer
Filed by
Mercedes-Benz USA, LLC
Safety standard (FMVSS)
111

Check your VIN for 21V354000

  1. Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
  2. Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
  3. If 21V354000 is open, call any Mercedes-Benz dealer's service department and give them the recall number (21V354000 or 2021050012). The repair is free.

Not sure of the exact model or year? Decode it first with the free VIN decoder.

Frequently asked questions

What is recall 21V354000?

NHTSA recall 21V354000 (Mercedes-Benz recall 2021050012) covers about 343,191 2019–2021 Mercedes-Benz (35 models) vehicles (backup camera / back-over prevention), filed with NHTSA May 14, 2021. There is no do-not-drive or park-outside advisory. It covers certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles.

Is it safe to drive a vehicle with recall 21V354000?

NHTSA's record for 21V354000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury." Get the free repair as soon as it is available for your vehicle.

How do I know if my vehicle is affected by 21V354000?

Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Mercedes-Benz dealer to check it.

What is the fix for recall 21V354000, and is it free?

NHTSA's record says: "The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge." NHTSA lists Jun 28, 2021 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.

What is the Mercedes-Benz recall number for 21V354000?

NHTSA lists the manufacturer's own recall number as 2021050012. Dealers and owner letters often use that code (2021050012) instead of the NHTSA campaign number 21V354000.

Sources and method

  • NHTSA recall record for 21V354000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
  • "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
  • Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.

Related recalls

Latest Mercedes-Benz recallsNewest recallsAll recall campaignsRecalls by brand