2019–2021 Freightliner & Mercedes-Benz (8 models) Electrical System Recall 21V411000 (Freightliner VS3UXPOBOX)
NHTSA recall 21V411000 (Freightliner recall VS3UXPOBOX) covers about 33,437 2019–2021 Freightliner & Mercedes-Benz (8 models) vehicles (electrical system), filed with NHTSA Jun 2, 2021. There is no do-not-drive or park-outside advisory.
Source: NHTSA campaign 21V411000 · Data as of Nov 6, 2026 · By CarWhere Research
What's recalled
Component: Electrical system (software)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The remedy and its status
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Status: NHTSA lists Aug 17, 2021 as the owner-notification date for this campaign.
Freightliner recall number VS3UXPOBOX
NHTSA lists the manufacturer's own recall number for 21V411000 as VS3UXPOBOX. Owner letters and dealer service departments often use this code, so a search for "VS3UXPOBOX recall" refers to the same campaign.
Affected models and years
Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.
| Vehicle | Model years | More |
|---|---|---|
| Freightliner Sprinter 1500 | 2019–2021 | — |
| Freightliner Sprinter 2500 | 2019–2021 | — |
| Freightliner Sprinter 3500 | 2019–2021 | — |
| Freightliner Sprinter 4500 | 2019–2021 | — |
| Mercedes-Benz Sprinter 1500 | 2019–2021 | — |
| Mercedes-Benz Sprinter 2500 | 2019–2021 | All Sprinter 2500 recallsYears to avoid |
| Mercedes-Benz Sprinter 3500 | 2019–2021 | All Sprinter 3500 recallsYears to avoid |
| Mercedes-Benz Sprinter 4500 | 2019–2021 | — |
Key dates
- Report filed with NHTSA
- Jun 2, 2021
- Owner notification
- Aug 17, 2021
- Recall initiated by
- the manufacturer
- Filed by
- Daimler Vans USA, LLC
Check your VIN for 21V411000
- Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
- Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
- If 21V411000 is open, call any Freightliner dealer's service department and give them the recall number (21V411000 or VS3UXPOBOX). The repair is free.
Not sure of the exact model or year? Decode it first with the free VIN decoder.
Frequently asked questions
What is recall 21V411000?
NHTSA recall 21V411000 (Freightliner recall VS3UXPOBOX) covers about 33,437 2019–2021 Freightliner & Mercedes-Benz (8 models) vehicles (electrical system), filed with NHTSA Jun 2, 2021. There is no do-not-drive or park-outside advisory. It covers certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles.
Is it safe to drive a vehicle with recall 21V411000?
NHTSA's record for 21V411000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury." Get the free repair as soon as it is available for your vehicle.
How do I know if my vehicle is affected by 21V411000?
Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Freightliner dealer to check it.
What is the fix for recall 21V411000, and is it free?
NHTSA's record says: "The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge." NHTSA lists Aug 17, 2021 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.
What is the Freightliner recall number for 21V411000?
NHTSA lists the manufacturer's own recall number as VS3UXPOBOX. Dealers and owner letters often use that code (VS3UXPOBOX) instead of the NHTSA campaign number 21V411000.
Sources and method
- NHTSA recall record for 21V411000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
- "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
- Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.
Related recalls
- 23V444000: 2021–2023 Mercedes-Benz & Freightliner (5 models) fuel system (Jun 26, 2023)
- 23V204000: 2019–2022 Freightliner & Mercedes-Benz (8 models) electrical system (Mar 24, 2023)
- 22V796000: 2019–2022 Freightliner & Mercedes-Benz (8 models) powertrain / transmission (Oct 21, 2022)
- 22V360000: 2019–2021 Mercedes-Benz & Freightliner (9 models) communication (May 20, 2022)
- 22V281000: 2019–2021 Freightliner & Mercedes-Benz (8 models) backup camera / back-over prevention (Apr 27, 2022)