2019–2021 Mercedes-Benz & Freightliner (9 models) Communication Recall 22V360000 (Mercedes-Benz VS2SIMKOM)

NHTSA recall 22V360000 (Mercedes-Benz recall VS2SIMKOM / VS3SIMKOM) covers about 19,937 2019–2021 Mercedes-Benz & Freightliner (9 models) vehicles (communication), filed with NHTSA May 20, 2022. There is no do-not-drive or park-outside advisory.

Source: NHTSA campaign 22V360000 · Data as of Nov 6, 2026 · By CarWhere Research

19,937
vehicles affected (potential)
2019–2021
model years
May 20, 2022
filed with NHTSA
None
NHTSA advisory

What's recalled

Component: Communication (auto crash notification)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

The risk

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The remedy and its status

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Status: NHTSA lists Oct 13, 2022 as the owner-notification date for this campaign.

Mercedes-Benz recall number VS2SIMKOM / VS3SIMKOM

NHTSA lists the manufacturer's own recall number for 22V360000 as VS2SIMKOM, VS3SIMKOM. Owner letters and dealer service departments often use this code, so a search for "VS2SIMKOM recall" refers to the same campaign.

Affected models and years

Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.

VehicleModel yearsMore
Mercedes-Benz Metris2019–2021—
Mercedes-Benz Sprinter 15002019–2021—
Mercedes-Benz Sprinter 25002019–2021All Sprinter 2500 recallsYears to avoid
Mercedes-Benz Sprinter 35002019–2021All Sprinter 3500 recallsYears to avoid
Mercedes-Benz Sprinter 45002019–2021—
Freightliner Sprinter 15002019–2021—
Freightliner Sprinter 25002019–2021—
Freightliner Sprinter 35002019–2021—
Freightliner Sprinter 45002019–2021—

Key dates

Report filed with NHTSA
May 20, 2022
Owner notification
Oct 13, 2022
Recall initiated by
the manufacturer
Filed by
Daimler Vans USA, LLC

Check your VIN for 22V360000

  1. Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
  2. Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
  3. If 22V360000 is open, call any Mercedes-Benz dealer's service department and give them the recall number (22V360000 or VS2SIMKOM). The repair is free.

Not sure of the exact model or year? Decode it first with the free VIN decoder.

Frequently asked questions

What is recall 22V360000?

NHTSA recall 22V360000 (Mercedes-Benz recall VS2SIMKOM / VS3SIMKOM) covers about 19,937 2019–2021 Mercedes-Benz & Freightliner (9 models) vehicles (communication), filed with NHTSA May 20, 2022. There is no do-not-drive or park-outside advisory. It covers certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles.

Is it safe to drive a vehicle with recall 22V360000?

NHTSA's record for 22V360000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury." Get the free repair as soon as it is available for your vehicle.

How do I know if my vehicle is affected by 22V360000?

Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Mercedes-Benz dealer to check it.

What is the fix for recall 22V360000, and is it free?

NHTSA's record says: "The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge." NHTSA lists Oct 13, 2022 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.

What is the Mercedes-Benz recall number for 22V360000?

NHTSA lists the manufacturer's own recall number as VS2SIMKOM, VS3SIMKOM. Dealers and owner letters often use that code (VS2SIMKOM, VS3SIMKOM) instead of the NHTSA campaign number 22V360000.

Sources and method

  • NHTSA recall record for 22V360000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
  • "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
  • Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.

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