2017–2022 Mercedes-Benz & Mercedes-Maybach (59 models) Communication Recall 22V365000
NHTSA recall 22V365000 covers about 242,722 2017–2022 Mercedes-Benz & Mercedes-Maybach (59 models) vehicles (communication), filed with NHTSA May 20, 2022. There is no do-not-drive or park-outside advisory.
Source: NHTSA campaign 22V365000 · Data as of Nov 6, 2026 · By CarWhere Research
What's recalled
Component: Communication (auto crash notification)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy and its status
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Status: NHTSA lists Jul 8, 2022 as the owner-notification date for this campaign.
Affected models and years
Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.
| Vehicle | Model years | More |
|---|---|---|
| Mercedes-Benz A 220 | 2019–2021 | — |
| Mercedes-Benz Amg A35 | 2020–2021 | — |
| Mercedes-Benz Amg C43 | 2019–2021 | — |
| Mercedes-Benz Amg C63 | 2019–2021 | — |
| Mercedes-Benz Amg CLA35 | 2020–2021 | — |
| Mercedes-Benz Amg CLA45 | 2019–2021 | — |
| Mercedes-Benz Amg CLS53 | 2019–2021 | — |
| Mercedes-Benz Amg E53 | 2019–2021 | — |
| Mercedes-Benz Amg E63 | 2019–2021 | — |
| Mercedes-Benz Amg G63 | 2019–2021 | — |
| Mercedes-Benz Amg GLA35 | 2021 | — |
| Mercedes-Benz Amg GLA45 | 2019–2021 | — |
| Mercedes-Benz Amg GLB35 | 2021 | — |
| Mercedes-Benz Amg GLC43 | 2019–2021 | — |
| Mercedes-Benz Amg GLC63 | 2019–2021 | — |
| Mercedes-Benz Amg GLE43 | 2019 | — |
| Mercedes-Benz Amg GLE53 | 2021–2022 | — |
| Mercedes-Benz Amg GLE63 | 2019–2021 | — |
| Mercedes-Benz Amg GLS63 | 2018–2021 | — |
| Mercedes-Benz Amg Gt | 2019–2021 | — |
| Mercedes-Benz Amg Gt C | 2019–2021 | — |
| Mercedes-Benz Amg Gt R | 2019–2020 | — |
| Mercedes-Benz Amg Gt S | 2019 | — |
| Mercedes-Benz Amg S63 | 2019–2021 | — |
| Mercedes-Benz Amg S65 | 2019–2020 | — |
| Mercedes-Benz Amg SL63 | 2019 | — |
| Mercedes-Benz Amg SLC43 | 2019–2020 | — |
| Mercedes-Benz C 300 | 2017–2021 | All C 300 recallsYears to avoid |
| Mercedes-Benz Cla 250 | 2018–2021 | — |
| Mercedes-Benz CLA250 | 2017 | — |
| Mercedes-Benz Cls 450 | 2019–2022 | — |
| Mercedes-Benz E 300 | 2019 | — |
| Mercedes-Benz E 350 | 2020–2021 | — |
| Mercedes-Benz E 450 | 2019–2021 | — |
| Mercedes-Benz G 550 | 2019–2021 | — |
| Mercedes-Benz Gla 250 | 2017–2021 | — |
| Mercedes-Benz Glb 250 | 2020–2021 | — |
| Mercedes-Benz GLC 300 | 2018–2021 | All GLC 300 recallsYears to avoid |
| Mercedes-Benz GLC 350 | 2019–2020 | — |
| Mercedes-Benz GLE 350 | 2018–2022 | All GLE 350 recallsYears to avoid |
| Mercedes-Benz GLE 400 | 2019 | — |
| Mercedes-Benz GLE 450 | 2020–2022 | — |
| Mercedes-Benz GLE 580 | 2020–2021 | — |
| Mercedes-Benz Gls 450 | 2018–2020 | — |
| Mercedes-Benz Gls 450 4MATIC | 2022 | — |
| Mercedes-Benz Gls 550 | 2019 | — |
| Mercedes-Benz Gls 580 4MATIC | 2020 | — |
| Mercedes-Benz GLS450 | 2017, 2019, 2021 | — |
| Mercedes-Benz GLS580 | 2021 | — |
| Mercedes-Benz S 450 | 2019–2020 | — |
| Mercedes-Benz S 500 | 2021 | — |
| Mercedes-Benz S 560 | 2020 | — |
| Mercedes-Benz S 580 | 2021 | — |
| Mercedes-Benz S560 | 2019 | — |
| Mercedes-Benz Sl 450 | 2019–2020 | — |
| Mercedes-Benz Sl 550 | 2019–2020 | — |
| Mercedes-Benz Slc 300 | 2019–2020 | — |
| Mercedes-Maybach Gls 600 | 2021 | — |
| Mercedes-Maybach S 650 | 2019–2020 | — |
Key dates
- Report filed with NHTSA
- May 20, 2022
- Owner notification
- Jul 8, 2022
- Build dates covered
- Aug 5, 2016 to Feb 18, 2022
- Recall initiated by
- the manufacturer
- Filed by
- Mercedes-Benz USA, LLC
Check your VIN for 22V365000
- Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
- Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
- If 22V365000 is open, call any Mercedes-Benz dealer's service department and give them the recall number. The repair is free.
Not sure of the exact model or year? Decode it first with the free VIN decoder.
Frequently asked questions
What is recall 22V365000?
NHTSA recall 22V365000 covers about 242,722 2017–2022 Mercedes-Benz & Mercedes-Maybach (59 models) vehicles (communication), filed with NHTSA May 20, 2022. There is no do-not-drive or park-outside advisory. It covers certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles.
Is it safe to drive a vehicle with recall 22V365000?
NHTSA's record for 22V365000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury." Get the free repair as soon as it is available for your vehicle.
How do I know if my vehicle is affected by 22V365000?
Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Mercedes-Benz dealer to check it.
What is the fix for recall 22V365000, and is it free?
NHTSA's record says: "The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge." NHTSA lists Jul 8, 2022 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.
Sources and method
- NHTSA recall record for 22V365000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
- "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
- Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.
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