2019–2021 Chrysler Pacifica Plug-in Hybrid Hybrid Propulsion System Recall 24V538000 (Chrysler 72B)
NHTSA recall 24V538000 (Chrysler recall 72B) covers about 3,606 2019–2021 Chrysler Pacifica Plug-in Hybrid vehicles (hybrid propulsion system), filed with NHTSA Jul 18, 2024. NHTSA lists a PARK-OUTSIDE advisory: owners should park outside and away from buildings until the repair is done.
Source: NHTSA campaign 24V538000 · Data as of Nov 6, 2026 · By CarWhere Research
Park outside: NHTSA safety advisory
NHTSA lists a park-outside advisory for this campaign. Owners should park affected vehicles outside and away from buildings until the recall repair is done.
What's recalled
Component: Hybrid propulsion system
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
The risk
A vehicle fire increases the risk of injury.
The remedy and its status
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Status: NHTSA lists Mar 6, 2025 as the owner-notification date for this campaign.
Chrysler recall number 72B
NHTSA lists the manufacturer's own recall number for 24V538000 as 72B. Owner letters and dealer service departments often use this code, so a search for "72B recall" refers to the same campaign.
Affected models and years
Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.
| Vehicle | Model years | More |
|---|---|---|
| Chrysler Pacifica Plug-in Hybrid | 2019–2021 | All Pacifica Plug-in Hybrid recallsYears to avoid |
Key dates
- Report filed with NHTSA
- Jul 18, 2024
- Owner notification
- Mar 6, 2025
- Recall initiated by
- NHTSA’s Office of Defects Investigation
- Filed by
- Chrysler (FCA US, LLC)
Check your VIN for 24V538000
- Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
- Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
- If 24V538000 is open, call any Chrysler dealer's service department and give them the recall number (24V538000 or 72B). The repair is free.
Not sure of the exact model or year? Decode it first with the free VIN decoder.
Frequently asked questions
What is recall 24V538000?
NHTSA recall 24V538000 (Chrysler recall 72B) covers about 3,606 2019–2021 Chrysler Pacifica Plug-in Hybrid vehicles (hybrid propulsion system), filed with NHTSA Jul 18, 2024. NHTSA lists a PARK-OUTSIDE advisory: owners should park outside and away from buildings until the repair is done. It covers certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles.
Is it safe to drive a vehicle with recall 24V538000?
NHTSA's record for 24V538000 carries a park-outside advisory: owners should park outside and away from buildings and other vehicles until the recall repair is done.
How do I know if my vehicle is affected by 24V538000?
Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Chrysler dealer to check it.
What is the fix for recall 24V538000, and is it free?
NHTSA's record says: "Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired." NHTSA lists Mar 6, 2025 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.
What is the Chrysler recall number for 24V538000?
NHTSA lists the manufacturer's own recall number as 72B. Dealers and owner letters often use that code (72B) instead of the NHTSA campaign number 24V538000.
Sources and method
- NHTSA recall record for 24V538000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
- "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
- Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.