2023–2024 Jeep Grand Cherokee & Jeep Grand Cherokee L Seats Recall 25V472000 (Jeep 20C)

NHTSA recall 25V472000 (Jeep recall 20C) covers about 121,398 2023–2024 Jeep Grand Cherokee & Jeep Grand Cherokee L vehicles (seats), filed with NHTSA Jul 17, 2025. There is no do-not-drive or park-outside advisory.

Source: NHTSA campaign 25V472000 · Data as of Nov 6, 2026 · By CarWhere Research

121,398
vehicles affected (potential)
2023–2024
model years
Jul 17, 2025
filed with NHTSA
None
NHTSA advisory

What's recalled

Component: Seats (mid/rear assembly, head restraint)

Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

The risk

Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.

The remedy and its status

Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.

Status: NHTSA lists Sep 5, 2025 as the owner-notification date for this campaign.

Jeep recall number 20C

NHTSA lists the manufacturer's own recall number for 25V472000 as 20C. Owner letters and dealer service departments often use this code, so a search for "20C recall" refers to the same campaign.

Affected models and years

Models and model years NHTSA lists for this campaign. Not every vehicle of a listed model and year is included; check by VIN.

VehicleModel yearsMore
Jeep Grand Cherokee2023–2024All Grand Cherokee recallsYears to avoid
Jeep Grand Cherokee L2023–2024—

Key dates

Report filed with NHTSA
Jul 17, 2025
Owner notification
Sep 5, 2025
Build dates covered
May 16, 2023 to May 2, 2024
Recall initiated by
the manufacturer
Filed by
Chrysler (FCA US, LLC)
Safety standard (FMVSS)
202

Check your VIN for 25V472000

  1. Find the 17-character VIN on the driver-side dashboard (visible through the windshield), the door-jamb sticker, or your registration.
  2. Enter it in NHTSA's free VIN recall lookup. It shows every open recall on that exact vehicle, including this one if it applies and hasn't been repaired.
  3. If 25V472000 is open, call any Jeep dealer's service department and give them the recall number (25V472000 or 20C). The repair is free.

Not sure of the exact model or year? Decode it first with the free VIN decoder.

Frequently asked questions

What is recall 25V472000?

NHTSA recall 25V472000 (Jeep recall 20C) covers about 121,398 2023–2024 Jeep Grand Cherokee & Jeep Grand Cherokee L vehicles (seats), filed with NHTSA Jul 17, 2025. There is no do-not-drive or park-outside advisory. It covers certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles.

Is it safe to drive a vehicle with recall 25V472000?

NHTSA's record for 25V472000 carries no do-not-drive or park-outside advisory. The risk NHTSA lists is: "Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash." Get the free repair as soon as it is available for your vehicle.

How do I know if my vehicle is affected by 25V472000?

Only a VIN lookup can tell you. Not every vehicle of the listed models and years is included, and repaired vehicles drop off. Enter your 17-character VIN in NHTSA's free recall lookup at nhtsa.gov/recalls, or ask any Jeep dealer to check it.

What is the fix for recall 25V472000, and is it free?

NHTSA's record says: "Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge." NHTSA lists Sep 5, 2025 as the owner-notification date for this campaign. Safety-recall repairs are done free of charge at authorized dealers.

What is the Jeep recall number for 25V472000?

NHTSA lists the manufacturer's own recall number as 20C. Dealers and owner letters often use that code (20C) instead of the NHTSA campaign number 25V472000.

Sources and method

  • NHTSA recall record for 25V472000, from NHTSA's public recall campaign database. Problem, risk and remedy text is NHTSA's own wording.
  • "Vehicles affected" is NHTSA's potential-units-affected count for the whole campaign.
  • Data as of Nov 6, 2026. NHTSA updates campaigns as manufacturers file amendments, so check the official record for the latest.

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