Rearview camera image may freeze or not display (recalls 25V-369, 23V-345) (2023–2025)
Safety recall- Generation:
- Second generation (2023–present) – 2023–2025
- Years:
- 2023–2025
- Powertrain:
- All
A software error in the A-IVI infotainment system may freeze the backup camera image or keep it from appearing. Recall 25V-369 covers 2023–2025 Outlander PHEV and 2022–2024 Outlander models, about 198,940 vehicles across those models, and replaces and expands 23V-345 (89,907 vehicles). Dealers update the software.
Symptoms
- Black, frozen or missing camera image in reverse
Check before buying
- Run the VIN through NHTSA's recall lookup and confirm the remedy shows as complete
- Ask the seller for the dealer repair order showing the recall work
NHTSA recall: 25V369000 (2025-06) · 198,940 vehicles in the campaign